Frequently Asked Questions
Everything you need to know about your next gear upgrade.
What is the warranty period for new camera equipment?
All new cameras and lenses purchased from Allen's Camera include the full manufacturer's warranty, which typically covers defects for one year from the date of purchase.
Do you offer international shipping for electronics?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location, and customers are responsible for any applicable customs duties or import taxes.
What is your return policy for opened electronics?
You can return most items within 14 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee unless the item is found to be defective.
How do you ensure the safety of fragile items during shipping?
We use professional-grade anti-static bubble wrap, heavy-duty corrugated boxes, and shock-absorbent fillers to ensure your sensitive optics and electronics arrive in perfect condition.
Do you offer trade-ins for used photography gear?
Absolutely. We provide competitive quotes for used DSLRs, mirrorless systems, and lenses. You can apply your trade-in value directly toward the purchase of new equipment.
Are the sensors cleaned on used camera bodies before sale?
Yes, every piece of pre-owned equipment undergoes a rigorous multi-point inspection, which includes professional sensor cleaning and firmware updates.